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Book Review Archives
Lessons in Service from Charlie Trotter by Edmund Lawler
Ten Speed Press, $31.95
Charlie Trotter’s personal approach to human resource management has been integral to his success and remains at the heart of the ultimate dining experience he seeks to offer. This book chronicles his approaches to motivating staff, compensation and building customer relationships. Trotter’s innovative and wide-reaching philosophy of service demonstrates his understanding that it takes more than just great food to create a successful restaurant. Lessons in Service has messages not only for the hospitality industry but for every business with customers.
